Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to assist you. Below you will find all necessary information about returning items, refunds, and our simplified process to make it straightforward for you.

Return Eligibility

We accept returns on most items within 30 days of delivery. To qualify for a return, your item must:

Be in its original, unused condition with all tags and packaging intact.
Not be part of any final sale items (these will be clearly marked on product pages).
Be returned within 30 days after you receive it.

Note: Personalized or custom-made products are not returnable unless they arrive damaged or defective.

How to Initiate a Return

To return an item, please follow these steps:

Contact Customer Service: Email us at 【请替换：客服邮箱】 with your order number and a brief explanation of why you want to return the item.
Return Authorization: We will review your request and send you a Return Authorization (RA) number along with instructions for your return.
Ship Your Item: Once you have your RA number, securely package the product (preferably in the original packaging) and ship it back to us. Please note that customers are responsible for return shipping costs except when the item is defective, damaged, or incorrect. We recommend using a trackable shipping method or purchasing shipping insurance to ensure your return arrives safely.

Refund Processing

After we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically take 7–10 business days to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive an item that is damaged or defective, please:

Contact us within 7 days of receiving your order.
Provide a detailed description and photos of the damage or defect.

We will gladly offer a full refund or exchange at no extra cost to you.

Exchanges

If you need to exchange an item for a different size or color, you may do so provided the item is unused and returned within 30 days. Please initiate a return as described above. Once we receive your returned item, we will ship the replacement to you.

Non-Refundable Items

Due to health and safety reasons, the following items are non-returnable:

Personalized or custom-made products
Gift cards
Intimate apparel and swimwear, unless they are unworn with tags attached

Shipping Fees

Shipping costs are calculated and displayed at checkout. Please note that shipping fees are non-refundable unless you receive a defective or incorrect item.

Processing Time & Shipping Estimates

Returns are processed within 2–4 business days after we receive your item. Shipping time for orders is typically 7–15 business days.

Cancellation Policy

You may cancel your order within 24 hours of purchase. After this period, the order will be processed and shipped, and cancellation may no longer be possible.